Refund Policy

1. Client Service Contracts

Software development, branding, and custom engineering projects are governed by individual Master Services Agreements (MSAs). Milestone payments for delivered and accepted project phases are non-refundable. Refund eligibility is determined by the specific terms outlined in each client's MSA.

2. Performance Network Deposit Settlements

Advertiser ad spend deposits used for delivered, validated postbacks are non-refundable. Unspent prepayments may be refunded upon formal account termination and completion of reconciliation audits. All refund requests must be submitted within 30 days of account closure.

3. Publisher Payout Disputes

Publisher payout disputes must be raised within 15 business days of the payment cycle close date. Disputed conversions are subject to review by our fraud prevention and attribution verification team. Resolution timelines are typically 5-10 business days.

4. Cancellation & Termination

Either party may terminate ongoing retainer or subscription services with 30 days' written notice. Payments for services already rendered during the notice period are non-refundable. Early termination fees may apply as specified in the service agreement.

5. Refund Process

To request a refund or initiate a dispute:

• Submit a formal request to finance@shubhbusinesssolutions.com
• Include your account ID, invoice reference, and reason for the request
• Approved refunds are processed within 10-15 business days via the original payment method

6. Contact

For all refund and billing inquiries, please contact our finance team at finance@shubhbusinesssolutions.com.